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Let's plan your journey

Questions about routes, dates, or specific requirements? We're here to help.

Reach us

Email

[email protected]

Office location

287 Railway Avenue
Banff, Alberta
T1L 1B3
Canada

Office hours

Monday through Friday: 9:00 AM - 6:00 PM MST
Saturday: 10:00 AM - 4:00 PM MST
Sunday: Closed

Response time

We typically respond to inquiries within 24 hours during business days. Booking requests submitted on weekends will be processed Monday morning.

What to expect

When you reach out, our team will:

  • Confirm availability for your preferred dates
  • Answer questions about specific routes or accommodations
  • Discuss any accessibility requirements or special requests
  • Provide detailed itineraries and booking confirmation
Mountain railway station in scenic location

Common questions

How far in advance should I book?

We recommend booking 6-8 weeks ahead for summer and fall departures, as these seasons see highest demand. Winter and spring journeys can often be booked with 2-3 weeks notice.

What's included in the pricing?

All quoted prices include rail transportation, meals during travel, and accommodations for multi-day journeys. They do not include transportation to/from departure points or optional excursions at stops.

Are these journeys suitable for children?

Most of our routes welcome travelers of all ages. The shorter single-day experiences work well for families with younger children. Multi-day journeys typically appeal more to adults and older children who can appreciate extended travel.

What happens if weather affects the schedule?

Railway operations continue in most weather conditions. Severe winter storms occasionally cause delays. If a journey is cancelled due to weather, we offer full refunds or rebooking at no additional cost.

Can you accommodate dietary restrictions?

Yes. Let us know about allergies, dietary preferences, or religious requirements when booking. Our catering partners can accommodate most requests with advance notice.

Is wheelchair access available?

Accessibility varies by route and rail car. Some of our partner railways offer fully accessible carriages while others have limitations due to heritage equipment. Contact us to discuss specific needs before booking.