Privacy Policy

Introduction

This privacy policy explains how khaki-ocean collects, uses, and protects personal information provided by users of our website and services. We are committed to ensuring your privacy is protected in accordance with applicable Canadian privacy laws.

Information We Collect

We may collect the following types of information:

• Name and contact information including email address
• Journey preferences and booking details
• Payment information processed through secure third-party payment processors
• Communications between you and our team
• Website usage data including IP address, browser type, and pages visited

How We Use Your Information

Information collected is used for the following purposes:

• Processing and confirming journey reservations
• Communicating with you about your bookings
• Improving our website and services
• Sending relevant information about railway journeys when you have opted in
• Complying with legal obligations

Information Sharing

We do not sell or rent your personal information to third parties. We may share information with:

• Railway operators and accommodation partners necessary to fulfill your booking
• Payment processors who handle transactions securely
• Service providers who assist with website operations under strict confidentiality agreements
• Legal authorities when required by law

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is completely secure, and we cannot guarantee absolute security.

Data Retention

We retain your personal information only as long as necessary to fulfill the purposes outlined in this policy or as required by law. Booking information is typically retained for seven years for accounting and legal purposes.

Your Rights

Under Canadian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information subject to legal retention requirements
• Withdraw consent for marketing communications
• Lodge a complaint with the Office of the Privacy Commissioner of Canada

Cookies

Our website uses cookies to enhance user experience. For detailed information about our cookie usage, please refer to our Cookies Policy.

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their privacy policies.

Changes to This Policy

We may update this privacy policy periodically to reflect changes in our practices or legal requirements. The updated version will be posted on this page with a revised date.

Contact Us

If you have questions about this privacy policy or wish to exercise your privacy rights, please contact us at:

[email protected]

287 Railway Avenue
Banff, Alberta T1L 1B3
Canada