GDPR Compliance

Introduction

While khaki-ocean is a Canadian company, we recognize and respect the data protection rights of individuals in the European Union under the General Data Protection Regulation (GDPR). This page outlines how we handle personal data of EU residents.

Data Controller

khaki-ocean acts as the data controller for personal information collected through our website and booking services. Our contact details are:

287 Railway Avenue
Banff, Alberta T1L 1B3
Canada
[email protected]

Legal Basis for Processing

We process personal data under the following legal bases:

• Contractual necessity: Processing required to fulfill booking agreements and provide services you have requested
• Consent: Where you have explicitly agreed to specific processing activities such as marketing communications
• Legitimate interests: Processing necessary for our business operations, fraud prevention, and service improvement
• Legal obligation: Compliance with applicable laws and regulations

Your GDPR Rights

Under GDPR, EU residents have the following rights regarding their personal data:

Right of Access

You may request confirmation of whether we process your personal data and obtain a copy of that data.

Right to Rectification

You may request correction of inaccurate personal data we hold about you.

Right to Erasure

You may request deletion of your personal data in certain circumstances, subject to legal retention requirements.

Right to Restrict Processing

You may request that we limit how we use your personal data in specific situations.

Right to Data Portability

You may request your personal data in a structured, commonly used format to transfer to another service provider.

Right to Object

You may object to processing based on legitimate interests or for direct marketing purposes.

Rights Related to Automated Decision-Making

You have the right not to be subject to decisions based solely on automated processing. We do not use automated decision-making or profiling that produces legal effects.

Exercising Your Rights

To exercise any of these rights, contact us at [email protected] with:

• Your full name and contact information
• Description of the specific right you wish to exercise
• Any relevant details to help us locate your information

We will respond to your request within 30 days. If we need additional time, we will inform you of the extension and reasons.

Data Retention

We retain personal data only as long as necessary for the purposes outlined in our privacy policy:

• Booking information: 7 years for accounting and legal compliance
• Marketing communications: Until consent is withdrawn
• Website analytics: 26 months
• Correspondence: 3 years after last contact

International Data Transfers

As a Canadian company, personal data collected from EU residents is transferred to and processed in Canada. Canada has been recognized by the European Commission as providing adequate data protection. We implement appropriate safeguards to ensure your data remains protected.

Data Security

We implement technical and organizational measures to protect personal data against unauthorized access, loss, or destruction. These measures include:

• Encrypted data transmission (SSL/TLS)
• Access controls limiting who can view personal data
• Regular security assessments
• Staff training on data protection

Data Breach Notification

In the event of a data breach that poses a risk to your rights and freedoms, we will notify affected individuals within 72 hours of becoming aware of the breach, as required by GDPR.

Children's Privacy

Our services are not directed to individuals under 16 years of age. We do not knowingly collect personal data from children. If we become aware that we have collected data from a child without parental consent, we will take steps to delete that information.

Right to Lodge a Complaint

If you believe we have not handled your personal data in accordance with GDPR, you have the right to lodge a complaint with a supervisory authority in your EU member state.

Updates to This Policy

We may update this GDPR compliance statement to reflect changes in our practices or legal requirements. Material changes will be communicated through our website with an updated revision date.

Contact Us

For questions about GDPR compliance or to exercise your rights, contact us at:

[email protected]

287 Railway Avenue
Banff, Alberta T1L 1B3
Canada